In any job position, most people have the responsibility of assisting customers. A salesperson is hired to sell products or services, and plumbers install and maintains plumbing systems for clients. Customer service is vital, and regardless of the work role, service is a large part of the job. An impression is formed with every interaction a customer has with a company’s staff members. Excellent communication skills and customer service is, therefore, essential to the reputation of the business. The bottom line is that you always need to take care of the customer. With Eworks Manager’s Job Management Software and customer care features, taking care of your clients is a much more manageable task.
Our Job Management Software has grown in popularity with many businesses in various industries. This is because of the range of features our software provides. Eworks Manager is comprised of two main elements; our Job Scheduling App and the CMMS System. When used together, managers have more transparency on the system, making it easier to manage jobs and staff and track all work in progress. The system will also immediately alert you if any delays should occur, enabling supervisors to deal with them quickly and effectively. Managing your business is more cost-effective and ensures an efficient and proactive way of communicating with colleagues and customers. Our all-in-one cloud-based system allows you to monitor and store every job, invoice, quote and all communications in one place. Field workers can complete electronic timesheets and create mobile documents from anywhere, at any time, using the mobile app.
Using Eworks Manager can be one of the most significant decisions your company can make to improve your customer service. Managers who set up the software can import all of your customer contact information onto the system, and they can control how much input they receive from clients. Your admin team can also create individual accounts for customers. We also offer a Customer Login Portal where customers can log in to view their jobs’ progress and request new ones. A Job Management Software ultimately simplifies the management of your team’s workflow and communications between your colleagues and clients.
Our Field Service Management Software is a must for any field service or trades business wanting to improve customer relations and organisation. Our fantastic CRM System provides the perfect platform for communicating with clients and managing work orders. Eworks Manager and Customer Care can ensure that your business reaches its vision.
Start a 14-day free trial of our system today, and see how we can help your business achieve your customer service goals.